ABOUT
Honda Motorcycle & Scooter India Pvt. Ltd. (HMSI), the only Honda in Indian 2Wheeler industry is the 100% subsidiary of Honda Motor Company Ltd., Japan, started its Indian operations at Manesar (District Gurgaon, Haryana) in May 2001. Despite being one of the youngest players in the Indian two-wheelers market, Honda’s consistency of providing high quality products and services has won the hearts of over 46 million happy Indian customers and catapulted HMSI to become India’s 2nd largest two-wheeler company today. Read More..
SERVICES
Extended Warranty
Protect your vehicle with unique Honda Shield Extended Warranty and enjoy up to half a decade of vehicle warranty
AMC
Annual Maintenance Contract is the part of Honda Shield Program to provide maintenance benefits to our customers.
Joy Club
Honda Joy Club Loyalty Program is a unique reward program designed especially for the owners of the Honda two wheelers.
Videos
1
/
3
The Honda Joy Fest | 2025
Honda Recommended Accessories
Honda Dakar Rally 2024
Honda Shine (Dosti)
Honda Shine (WEDDING)
DIO125 – 6 Sec
Honda Shine 100 | 15 Seconds
Honda Shine 100 – Comfort | Hindi
Honda Shine 100 | 90 Seconds
Honda Shine 100 – Recommendation | Hindi
1
/
3
Google Reviews
I’ve been servicing my Activa 125 BS6 (2023) at Radha Honda regularly (roughly every six months), and unfortunately my experience has been consistently disappointing. Today’s visit was the last straw.
For the past 3–4 services, I have clearly reported a front visor vibration/noise issue, which is a known and common problem in Activa 125. Despite repeatedly mentioning it, the issue has never been resolved. Every time, the staff casually says “it’s a minor issue” or “nothing can be done.” This time, instead of fixing it, they vaguely blamed it on the scooter being “damaged,” even though it has only had minor falls while standing, with no damage near the visor area at all. This felt more like an excuse than a genuine technical diagnosis.
During an earlier visit, their own mechanic suggested using double-sided tape to reduce the vibration. I brought the tape with me this time—but it wasn’t even used. When I asked about it, the response was dismissive.
Another uncomfortable experience during this service was related to engine oil. I brought my own Castrol engine oil (correct grade, sealed pack). I fully understand that if a customer brings their own part, the service centre may take written consent—and I signed the form without any issue. However, the supervisor’s tone while instructing his staff to make me sign the document felt sarcastic and unnecessary, as if the customer was doing something wrong, rather than simply exercising a choice.
The staff attitude and communication overall are poor. There is no proper supervisor who listens patiently or takes ownership of the problem. Issues are noted down, but nothing actually gets done. No one confirms whether the reported problem has been fixed. You’re simply told, “Your vehicle will be ready at 5:30.”
The customer handling process is frustrating and unprofessional:
No proper handover or explanation while collecting the vehicle
No checking or test confirmation
Just “go to this counter, then that counter, pay the bill and leave”
Even after washing the scooter, they don’t bother to properly blow-dry it. I could clearly see water left on the seat and body panels, which is unacceptable for a large, reputed service centre.
Another long-pending issue:
I’ve been asking for the original Activa 125 seat cover shown on Honda’s official website for over a year. The current seat cover is already badly damaged. Despite being a Honda-authorised showroom, they repeatedly say they only have the “normal Activa” seat cover and that the Activa 125-specific one is “not supplied to them.” A basic genuine accessory should not be this difficult to source.
Almost every visit, they claim to be overwhelmed with work. I’ve been asked multiple times to either leave the scooter for the next day or come very early in the morning. I’ve had to leave my work/college early just to accommodate their schedule, only to receive the scooter at 5:30 PM, close to closing time.
On top of this:
Parts and repairs feel overpriced compared to other Honda service centres
Mechanics appear slow and uninterested
No printed bill provided, citing “server down”
To be clear, I love my Activa 125. It’s one of the best scooters in its segment, and I maintain it properly. But servicing is something I can’t do myself—I come to a service centre expecting professional behaviour, clear communication, and basic respect, not excuses and sarcastic treatment.
I am done with this service centre and will not be visiting Radha Honda again.
Posting this so others can read and avoid unnecessary frustration and wasted time. Honda scooters deserve much better service than this.
For the past 3–4 services, I have clearly reported a front visor vibration/noise issue, which is a known and common problem in Activa 125. Despite repeatedly mentioning it, the issue has never been resolved. Every time, the staff casually says “it’s a minor issue” or “nothing can be done.” This time, instead of fixing it, they vaguely blamed it on the scooter being “damaged,” even though it has only had minor falls while standing, with no damage near the visor area at all. This felt more like an excuse than a genuine technical diagnosis.
During an earlier visit, their own mechanic suggested using double-sided tape to reduce the vibration. I brought the tape with me this time—but it wasn’t even used. When I asked about it, the response was dismissive.
Another uncomfortable experience during this service was related to engine oil. I brought my own Castrol engine oil (correct grade, sealed pack). I fully understand that if a customer brings their own part, the service centre may take written consent—and I signed the form without any issue. However, the supervisor’s tone while instructing his staff to make me sign the document felt sarcastic and unnecessary, as if the customer was doing something wrong, rather than simply exercising a choice.
The staff attitude and communication overall are poor. There is no proper supervisor who listens patiently or takes ownership of the problem. Issues are noted down, but nothing actually gets done. No one confirms whether the reported problem has been fixed. You’re simply told, “Your vehicle will be ready at 5:30.”
The customer handling process is frustrating and unprofessional:
No proper handover or explanation while collecting the vehicle
No checking or test confirmation
Just “go to this counter, then that counter, pay the bill and leave”
Even after washing the scooter, they don’t bother to properly blow-dry it. I could clearly see water left on the seat and body panels, which is unacceptable for a large, reputed service centre.
Another long-pending issue:
I’ve been asking for the original Activa 125 seat cover shown on Honda’s official website for over a year. The current seat cover is already badly damaged. Despite being a Honda-authorised showroom, they repeatedly say they only have the “normal Activa” seat cover and that the Activa 125-specific one is “not supplied to them.” A basic genuine accessory should not be this difficult to source.
Almost every visit, they claim to be overwhelmed with work. I’ve been asked multiple times to either leave the scooter for the next day or come very early in the morning. I’ve had to leave my work/college early just to accommodate their schedule, only to receive the scooter at 5:30 PM, close to closing time.
On top of this:
Parts and repairs feel overpriced compared to other Honda service centres
Mechanics appear slow and uninterested
No printed bill provided, citing “server down”
To be clear, I love my Activa 125. It’s one of the best scooters in its segment, and I maintain it properly. But servicing is something I can’t do myself—I come to a service centre expecting professional behaviour, clear communication, and basic respect, not excuses and sarcastic treatment.
I am done with this service centre and will not be visiting Radha Honda again.
Posting this so others can read and avoid unnecessary frustration and wasted time. Honda scooters deserve much better service than this.
Poor service centre find scratches in my activa and no proper talk with customer
and many vibrations are comming in within a month of the scooty
and many vibrations are comming in within a month of the scooty
Thank you @Ravi Solanki ji for resolving my issue regarding my bike.
You are very humble and cooperative person.
Also thanks to mechanic person who handle my bike and solve it with in time period.
Once again thank you soo much Radha Honda Team.
You are very humble and cooperative person.
Also thanks to mechanic person who handle my bike and solve it with in time period.
Once again thank you soo much Radha Honda Team.
The service centre is very useless, they take a lot of time, I have experience of them twice that they call and say that your bike is complete, I went to the service centre and saw that the bike was lying open. The people doing the work are inexperienced mechanics. There is no one to supervise them. There is no facility below for card payment, one has to go upstairs to make the payment himself. There is manual work of making job card, it is not happening online even in so many years. Neither the waiting room is clean nor the washroom. Neither is there clean drinking water in the waiting room nor is the TV in working condition.I have bad and worst experience always so (-) minius review for all time. Plz aap log kahin or se bike kharido ya service karwao.
Nice hospitality by Radha Honda staff & very helpful attitude by Ashutosh ji & prerna ji
They showed up a very positive behaviour and good hospitality. The process is very smooth and efficient.
Pathetic services, unqualified employees, false discriptions of the vehicle. Recommend don't ever buy any vehicle from this showroom. Complete misguide of the product and they are already confused about there own product.
Wrost of maintenance ability of staff everyone seating and look in the phones, any other Unauthorized person inside the office and smoking their. Pincode 453441 of Area this Honda service center installed
Visited the Radha Honda showroom today in the afternoon to inquire. No attention at all by the sales team, was checking out bikes on my own. There were 3 sales Representatives in the showroom who were busy using mobile phones, without attending any customers. At the end the receptionist had to come down to give details and she was calling the sales reps with no response from their end. With this kind of pre-sales service, would prefer purchasing from elsewhere.
Purchased Activa 110 2024 model. Had smooth overall process. I am happy with the service. Staff is very supportive.
